Heat Pumps: Operation, Installation and Service

Heat Pumps: Operation, Installation and Service

Program Description

This program is designed to provide students and technicians with a comprehensive overview of the heat pump system, its operation, and principles.


This program can be incorporated into any HVACR educational curriculum that teaches heat pumps, as part of your current program or can be used as a stand-alone course.

Wholesalers, manufacturers, and continuing education providers can use this program as a continuing education course to reinforce concepts in a 4-6-hour training program.

A Comprehensive Resource

Success in the HVACR industry requires a solid understanding of basic heat pumps operation and principles. This program is a comprehensive resource that provides students and practicing technicians with a comprehensive overview of the heat pump system, its operation, principles and controls.

Areas of Competency

This program has been cross-walked or aligned to the HVAC Excellence Competency and Task List, to assist instructors in providing their students with the heat pump knowledge and skills necessary for employment in the HVACR industry.

Program Topics

  • Basics principles of operation
  • System components
  • Air flow
  • Defrost methods
  • Balance point
  • Secondary heat
  • Electrical control wiring
  • Refrigerant piping
  • System installation
  • Refrigerant evacuation and charging
  • Troubleshooting
  • Dual fuel systems
  • Geothermal systems

Training Textbook

Heat Pumps: Operation, Installation, and Service

© 2011 ESCO 124 Pages

Heat Pumps; Operation, Installation, and Service is designed to provide the reader with a comprehensive overview of heat pump systems. The chapters in the manual cover all of the program topics listed above. The intent of the book is to offer students and technicians that have a knowledge of refrigerant compression systems information to build upon, in order to enhance their knowledge of the air conditioning and heating field, and more specifically, heat pumps.

Before installing or servicing a heat pump system, the technician must have proper training and knowledge of air conditioning/refrigeration theory, principles and operation. With today's energy demands and costs soaring, there is a tremendous need for highly efficient equipment. These systems pose new demands for installers and service technicians. New heat pump systems with single, dual, and variable capacity are being utilized which requires trained technicians with the ability to install, service, and maintain this equipment.

It is spiral-bound, full of color illustrations, and includes worksheets that can be torn out and submitted for grading.

See a sample of the training textbook.

Textbook Sample

Registered proctors can review a digital version of the manual by logging in and visiting the resource center.

Proctor Login

Instructor Resource Materials

PowerPoint presentation: The instructor resource materials include a 94-slide PowerPoint presentation that correlates directly with the training manual. Each slide within the presentation contains speaker notes that are designed to aid the instructor through the presentation and provide additional talking points.

Instructor Guide: Is a 61-page instructional supplement with course objectives and an estimated delivery time to keep the program on track. Answers to student worksheets are also included. Instructor resource materials are available through digital download or CD.


An Employment Ready Heat Pump Certification is available to validate that a person has the retained knowledge in specific areas necessary for employment in the HVACR industry. The 100 question heat pump certification covers: components, controls, heat pump cycle, service, theory, troubleshooting, interpreting heat pump schematics.

Proctors can login to review candidate test results and access detailed statistical reports. These reports help instructors pinpoint strengths and weaknesses in their instruction. Additionally, these reports aid the program in preparing documentation for Perkins compliance.

Training Package

To accommodate the varying needs of each HVACR training program, this modular training package is available as a complete training solution (training manual, instructor resources and certification), or instructors can purchase the items separately. Registered proctors can login to view their educational discounts or call 800 726-9696 for additional information.