Written by industry reknowned author, Steve Coscia, this customer service/soft skills training is taught at more than 120 colleges in the USA and Canada! Thousands sold worldwide! This Customer Service Handbook is an industry BEST-SELLER!
You Get:
-Money-making scripts for handling every service situation imaginable.
-The secrets and inside tips to retain and grow your customer base.
-Anecdotes based on case-studies and field work.
Additional Features:
-Extensive flowcharts designed to simplify your service operation.
-Interactive crossword to insure information retention.
This Book Includes Insightful Information:
-The First Impression
-Personal Accountability
-Teamwork & Cooperation
-Listening Skills
-Neatness & Cleanliness
-Honesty & Integrity
-Handling Difficult Customers
Before placing your order, please note that returns are not accepted on this publication.