Soft Skills for Today's Convenience-Focused Customers

Presented by:   Steve Coscia   

Wednesday, March 28 from 8:00 AM to 9:45 AM

Wednesday, March 28 from 10:00 AM to 11:45 AM

Attend this informative and lively session and get the latest customer satisfaction trends along with the soft skill behaviors that matter. The value-added interactive workbook and PowerPoint will benefit instructors who seek the most innovative soft skill classroom resources. Steve Coscia's amusing stories from his fieldwork are relevant and fun.