Wednesday, March 23, 2016
11:30 a.m. - 12:45 p.m.
CEU Value 0.2
Lunch, General Session “You Came to the Right Place” and Awards
This general session will open with lunch being served between 11:30 p.m. and 11:45 p.m. This will allow
attendees to gather and network over lunch prior to the session beginning.
General Session "The Road Goes Ever On”
Steve Coscia, CSP, Coscia Communications
Steve is the most widely published and quoted authority in the customer service industry. In this lively
session, Steve Coscia will share inspiring anecdotes about learning and life. This speech is derived from
thousands of miles of driving throughout the United States in a pickup truck.
HVAC Excellence and ESCO Group Team
Some special accomplishments. Lifetime achievement awards and “TnT” Competition winners will be