2014 NHETC Program - page 50

10:15 a.m. - 11:45 a.m.
CEU Value 0.2
Customer Relations - The Missing Link in Technical Education
Steve Coscia, Coscia Communications
Napa Room D
The future workforce will require skills beyond technical and diagnostic methods. Professional
development must also include soft skills such as a positive attitude, proper attire, tenacity, self-
control and listening, just to name a few. In this session, Steve Coscia will share his experiences
in teaching soft skills at more than twenty colleges nationwide. It's all here; the good, the bad
and the ugly. Attendees will learn best practices based on actual case studies and field
12:00 p.m. - 2:00 p.m.
CEU Value 0.2
Lunch and General Session
Grand Ballroom B
System Performance Jeopardy
Earl Delatte, CMHE, HVAC Excellence
Erik Rasmussen, CSME, ESCO Press International
Statistics show that 72% of residential systems are improperly sized, 68% improperly charged,
70% have improper air flow and 91% have not had a combustion efficiency check performed.
Join us for this for an interactive session to see how well you are preparing the people you
train. Be careful of where you chose to sit as each table will be playing as a team against the
others. With the assistance of C3 Softworks each table will be outfitted with a clicker for this
gun game to see how well you are preparing your students in critical charging procedures,
airflow, Psychrometrics and combustion efficiency.
Renee Tomlinson, ESCO Group
Many of the exhibitors will be giving out thousands of dollars worth of prizes during the
exposition. Some of the best prizes will be held over for this closing session. To win, you must
be present when your name is called.
Wednesday April 2, 2014
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